Old-school news, just in time
by Dictionary Scoop There’s a reason why certain phrases keep coming at us from public-facing workers across many industries. Decades of trial and error have taught brands which words will put customers at ease, which expressions to reach for, and which to avoid at all costs — such as “unfortunately” or “I don’t …
Continue reading “The Language Of Customer Service Explained”
by Kevin Burton I went to college to become a journalist. But before I got there I was, briefly, an English teacher. And I had to defend some of the nonsense you will see below. English got to be the dominant language of the world (the lingua franca for aviation, among other industries) …
Continue reading “Ten Hard-To-Explain English Language Quirks”
