Old-school news, just in time
by Dictionary Scoop There’s a reason why certain phrases keep coming at us from public-facing workers across many industries. Decades of trial and error have taught brands which words will put customers at ease, which expressions to reach for, and which to avoid at all costs — such as “unfortunately” or “I don’t …
Continue reading “The Language Of Customer Service Explained”
by Kevin Burton It’s been almost five years since Microsoft released Windows 11. Now, this humble blogger is on board. As I type this, I’ve been using it for maybe an hour. Did I come kicking and screaming to 11? Not exactly, but you can see I didn’t rush into it headlong and …
by Caroline Colvin HRDive.com A Florida-based business services company must pay $250,000 to settle a disability discrimination lawsuit brought by the U.S. Equal Employment Opportunity Commission. The Results Companies, LLC, hired a blind person in Texas to be a telephone-based customer service representative for the company. The worker requested a screen reader so …
Continue reading “Results To Pay $250,000 For Discrimination”
by Kevin Burton In the face of a consumer backlash, Wendy’s is trying to talk its way around plans to implement surge pricing. Wendy’s is the second-largest burger chain in the US, with 6,000 restaurant locations. Last week it announced it would begin fluctuating prices for its food products next year, depending on …
by Kevin Burton The same little girl said a sunshiny “hi” to me twice in the grocery store Tuesday. This was astounding to me, since I am invisible. You make your circuits in a smallish store and you may cross paths with the same people multiple times. I gave the girl the …
Continue reading “Here’s To Life In The Age Of Invisibility”
by Kevin Burton Maybe you call it “the works” I call it the worst. I’m talking about the slimy toppings people put on their burgers. I mention burgers to follow up on my National Cheeseburger Day post (“White Castle, The Little Burger That Could,” Sept. 24). But you can extend this to other …
by Kevin Burton Once again, White Castle burgers hit the spot! I found out last Friday that the next day, Saturday the 18th was National Cheeseburger Day. Too late though. I already had my blogs planned for the weekend. What to do? I thought it over carefully and came to conclusion …
Continue reading “White Castle: The Little Burger That Could”
by Kevin Burton Did you know cows can be potty trained? It’s not April first, please keep reading. This I would have never believed had I not heard it from the BBC. And I would have never read this had I not signed up for their newsletter. By all means kids, …
